Last updated: 06/27/2018
– We will never, ever sell your personal data or personal health information.
– Your information is securely stored and encrypted.
– Your information is ONLY shared with people to which you have given access to your account.
– If you have given someone access to your account, you can revoke such access at any time.
– What personally identifiable information of yours is collected;
– What organization is collecting the information;
– How the information is used;
– With whom the information may be shared;
– What choices are available regarding collection, use and distribution of the information;
– What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control; and,
– How you can correct any inaccuracies in the information.
Personally Identifiable Information We Collect And How It Is Used
A. Newsletters & Emails to You
At the time of registration and at various times as you use the App, you may be given the option of receiving recurring newsletters via email from AVA Action and/or directly from third parties. These emails will not contain Personal Health Information. When you sign up for our email newsletters or at any time, you may be given the option to Opt-In to receiving additional promotional emails from AVA Action or our sponsors. In order to subscribe to AVA Action newsletters via email, we need your contact information, like name and email address. We will provide an option to unsubscribe from any newsletters we may send, for example, by clicking on an“unsubscribe”link at the bottom of an email newsletter. If you experience difficulties with an automated unsubscribe service we provide, please use our Contact Us Form. We will manually unsubscribe you from that newsletter as soon as reasonably practical. In some cases, when you click on a link or an advertisement on the App, in an email or newsletter, your browser may be momentarily directed to the web site of a third party which, acting on behalf of AVA Action(seeDisclosure to Third Party Contractor Web Apps, below), notes or“counts”your response to the email or newsletter before redirecting your browser to your selected destination; this redirection process may not be apparent to you.
B. Emails You Send to AVA Action
C. Message Boards and other Public Forums
As a service to our users, the Site may feature message boards, Facebook groups, and other public forums where users with similar interests, medical conditions or health goals can share information and support one another. We may also offer online discussions moderated by medical or healthcare experts. Any information shared(includingPersonally Identifiable Information and Personal Health Information) that you reveal in a chat room, message board, Facebook group, social media, posting or online discussion is by design open to the public and is not a private, secure service. In addition, any videos, images or audio files you submit may be redistributed through the Internet and other media channels and may be viewed by the general public. You should think carefully before disclosing any Personally Identifiable Information or Personal Health Information in any public forum. Anything you have written, posted or uploaded may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, this information may also appear in third-party search engines like Google, Yahoo, MSN, etc. Your account name may be displayed to other users when you engage in certain activities on the App/the Site.
If you choose to add personal information to your account profile that is visible to other users(suchas a profile picture, your name, gender or other details), such information may be accessible to the general public.
D. Paid Services
AVA Action may offer users the opportunity to register for paid services offered on a subscription or perpetual basis. A paid service may have its own service or member agreement that governs your use of the service and the information we collect to provide the service, including your credit card information. Any such service or member agreement will be disclosed to you at the time of registration for that paid service.
We are committed to protecting the privacy of children. Neither AVA Action nor any of its services are designed or intended to attract children under the age of 13. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13.
F. Research & Surveys
Information Collected by Third Parties Not Acting on Behalf of AVA Action
Protecting Your Information
A. Disclosure to AVA Action Operations and Maintenance Contractors
AVA Action operations and maintenance contractors may sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to AVA Action. These contractors could include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of the App. Unless you have Opted-Out of receiving emails and newsletters from AVA Action, these contractors also may have access to your email address to send newsletters or special promotions to you on our behalf or to send emails to you for purposes such as conducting market research on our behalf. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for AVA Action.
B. Disclosure to Third Party Contractor Web Sites
C. Disclosure to Linked Sites
D. Disclosure of Aggregate Information
AVA Action may provide Aggregate Information to third parties for educational or service-related purposes. Aggregate Information does not and never will contain Personally Identifiable Information or Personal Health Information. For example, we might inform third parties regarding the number of users of the App and the activities they conduct while on the App. We might inform third parties(thatmay or may not be an advertiser on the App) of statistical information, such as“25%of our users live in the western United States” or“15%of our users seek a second opinion before undergoing surgery.” We might also work with third parties to translate Aggregate Information into research reports. All research will be used for the specific goal of improving health, health care and wellness for individuals and communities. Depending on the circumstances, we may or may not charge third parties for this Aggregate Information.
E. Disclosure to Entities and Individuals You Designate
AVA Action may provide your Personally Identifiable Information or Personal Health Information with individuals and entities that you designate for the purpose of sharing your information on the App with others whom you choose. If you want to change your preferences with respect to individuals or entities to whom AVA Action may provide your Personally Identifiable Information or Personal Health Information, select the privacy option on our Contact Us Form.
How AVA Action Handles Privacy and Security Internally
Here are some of the security procedures that AVA Action uses to protect your privacy:
– Requiring both a personal username(log-inname) and a password in order for users to access their Personally Identifiable Information or Personal Health Information.
– Using firewalls to protect information held in our servers.
– Utilizing Secure Socket Layer encryption in transmitting Personally Identifiable Information to our servers. In order to take advantage of encryption technology, you must have an Internet browser which supports 128-bit encryption.
– Closely monitoring the limited number of AVA Action employees who have potential access to your Personally Identifiable Information.
– Backing-up our systems to protect the integrity of your Personally Identifiable Information and Personal Health Information.
AVA Action may require you to answer security questions. We will use the answers you provide to these questions to help you in the event you forget your username or password. In order to help maintain your privacy, we require an EXACT match against what you submitted during your registration process. Correct spelling and short answers can help ensure that you will succeed with retrieving your username or resetting your password.
Despite AVA Action’s efforts to protect your Personally Identifiable Information and Personal Health Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
Updating Your Information and Contacting AVA Action
A. Updating Your Personally Identifiable Information
If we collect and store self-reported data for certain App functionalities, we will provide you with a method for correcting, updating or reviewing such information. We will store user submitted data(PersonallyIdentifiable Information and/or Personal Health Information) in an active database for a certain period of time and may later transfer such data to an inactive back-up medium.
B. Removing your Personal Information
If you have a complaint or problem, please use our Contact Us Form or send us a letter via U.S. mail to: AVA Action LLC, ATTN: Top Secret Office of Privacy, 8839 Knox Ave, Skokie, IL 60076. Our customer service department will forward your complaint to the appropriate internal AVA Action department for a response or resolution. If you want to(1)delete your Personally Identifiable Information from our systems,(2)update the Personally Identifiable Information that you have provided to us, or(3)change your preferences with respect to marketing contacts or other activities, select the privacy option on our Contact Us Form.
C. Limitations on Removing or Changing Information
Upon your request, we will delete your Personally Identifiable Information or Personal Health Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to AVA Action from our servers.
D. Accountable Representative
A. Personally Identifiable Information
B. Personal Health Information
C. Non-Significant Changes